Shipping & Returns

Shipping within Australia

Our current Australian checkout rates are:

• Standard: $11 AUD
• Free Standard: orders of $100 AUD or more

The delivery methods actually available for your address are shown at checkout before you place your order.

International shipping

We currently ship to selected international destinations. Standard international shipping is currently $20 AUD where available. Checkout will confirm whether we can deliver to your address.

International customers are responsible for import duties, taxes or local charges that may apply in their destination unless checkout explicitly states otherwise.

Fulfilment locations

BarkBoot is operated from Australia, but products can be fulfilled from different locations depending on the item and availability. We do not guarantee that every item dispatches from Australia.

Split shipments

Some BarkBoot products may be fulfilled separately. A multi-item order can therefore arrive in more than one parcel or with more than one tracking number.

Tracking and delivery time

Tracking information is provided when available. Delivery time varies by destination, product, fulfillment location and carrier. Carrier delays, customs processing and remote-area delivery can affect arrival times. See our Track Your Order page for help locating tracking details.

Change-of-mind returns

You may request a change-of-mind return within 30 days of delivery. Eligible items must be unused, clean, in resalable condition and returned with original packaging where reasonably possible. For hygiene and safety reasons, used grooming products and heavily used pet-wear items may not be eligible for change-of-mind returns.

Please contact BarkBoot before sending anything back so we can provide the correct return instructions. Change-of-mind return shipping costs are generally the customer’s responsibility.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us promptly with your order number and clear photos where possible. We will work with you on an appropriate remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Order changes

If you need to change or cancel an order, contact us as quickly as possible. Once fulfillment has started, changes or cancellation may no longer be possible.